020 7321 0999 /

Cancellation and Refunds Policy

The Cancellation and Refund policy of the Turkish British Chamber of Commerce and Industry is described in this section. You can review below the conditions of cancellation and refund entitlements for each paid Chamber service or product.

For cancellations entitled to a full refund, the refund will be made within 7 working days from the notification of cancellation.

Requests for cancellation and refunds must be made in writing; by post, or fax, or email, or from the web site.

CANCELLATION AND REFUND ENTITLEMENTS

MEMBERSHIP
Turkish British Chamber of Commerce and Industry Memberships are valid for 365 days (366 days in a leap year) from the date of notification by the Chamber confirming to the customer in writing that the membership status is granted.

Companies or individuals who are granted Membership status can cancel their memberships with full refund of membership fees, provided

– The cancellation notice is received by the Chamber within 7 days of notification by the Chamber confirming membership, and
– The cancellation notice is made in writing (mail, email, fax or t from website), and
– Within this period of 7 days the customer does not make use of any free or discounted Member service or product that is available to Chamber members only

There is no full or partial refund of Membership Fees
– for cancellations received after 7 days of notification by the Chamber, or
– for cancellations received within the 7 days period, if the cancellation request has
not been made in writing, or if the customer has used one or more of the free or
discounted Member services/products that are available to Chamber members only.

DOCUMENT CERTIFICATION SERVICES

CERTIFICATION COURIER SERVICES
Customers who order Document Certification or Certification Courier Services can cancel these services with full refund if notification of cancellation is received before the documents to be certified are submitted to the Chamber.

MEMBERSHIP DIRECTORY

BUSINESS GUIDE
Customers who order Membership Directory or the Business Guide can cancel these orders with full refund if notification of cancellation is received before these products are posted, or faxed, or emailed to the customer.

WEB PAGE ADVERTISEMENT

BUSINESS PARTNER ENQUIRY
JOB APPLICATIONS
Customers who order a Web Page Advertisement, or a Business Partner Enquiry, or a Job Application from the Chamber web site can cancel these orders with full refund if notification of cancellation is received before these services are displayed on the Chamber web site.

COMPANY REPORTS (This an outsourced service)
Once the customer makes an order for a Company Report, there is no refund for cancellation of Company Reports orders.